Consumer Arbitration is an independent, alternative dispute resolution scheme specialising in resolving disputes between consumers and traders.
The scheme is one of five ADR schemes operated by CDRL one of the leading ADR providers in the UK, approved by the Chartered Trading Standards Institute, the Civil Aviation Authority and Ofcom.
Access to the scheme is available to consumers i) if the trader is subscribed to the scheme and ii) who have already made a complaint to the trader and received a rejection or alternatively where 8 weeks have elapsed without a final response.
What is arbitration?
Arbitration is a non-judicial process for the settlement of disputes where an independent third party – an arbitrator – makes a decision that is binding.
The role of an arbitrator is similar to that of a judge, though the procedures can be less formal, and an arbitrator is usually an expert in their own right.
For more information on our members and what complaints we can deal with, click here.