Independent Standards Board
The Independent Standards Board plays a vitally important role in ensuring that Consumer Arbitration remains independent, impartial and fair. Its mandate is, therefore, to:
- Make sure Consumer Arbitration observes the criteria for ADR schemes at all times
- Make sure Consumer Arbitration observes its own terms or Scheme Rules at all times
- Make sure Consumer Arbitration maintains its independence and impartiality at all times, by reviewing and testing a selection of awards each month
The Independent Standards board is therefore completely independent from Consumer Arbitration. The Board is governed by a set of rules and authorisations known as the “Standards Board Constitution”.