Complaints We Can Deal With - Consumer Arbitration

Complaints Consumer Arbitration CAN deal with

We can deal with most disputes between consumers and traders including disputes in relation to:

Returning Goods
Faulty Goods
Missing parts
Delivery
Customer service
Misrepresentation
Product description
Other

Use of the Consumer Arbitration Alternative Dispute Resolution scheme consists of a nominal administration fee to consumers of £10 for disputes up to the value of £750 and £25 for disputes from £750.01. The case can be submitted without the need for any independent advice or third party representation.

Complaints we CANNOT deal with

We cannot deal with complaints about any of the following sectors:

Financial institutions (i.e. Banks)
Vehicle sales and servicing
Utility providers (water, gas, electricity)
Phone service providers
Solicitors
Other professional providers