What to do before you come to us

To be eligible to make a complaint against an organization you must have already complained to that business/company directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the business/company eight (8) weeks to respond to your dispute.

It is important that you complete the complaint form as thoroughly as possible and that you provide as much supporting evidence as possible, such as:

• Receipts
• Photographs
• Copies of correspondence

Consumer Arbitration can only deal with unresolved complaints.