How to make a complaint about a delivery courier
If you’ve had a dispute with a delivery courier and are looking to escalate the complaint for a swift resolution, Consumer Arbitration is here to help you get your dispute resolved.
You may have a problem or dispute with a delivery courier service i.e. the package you sent was damaged in transit or the parcel you sent was lost. If this is the case, and you have already complained to a delivery courier service, you can use our ‘Delivery couriers’ complaint form to get your complaint process started.
Before making a complaint
Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute. Consumer Arbitration can only deal with unresolved complaints.
Which complaints does the delivery courier sector cover?
The delivery couriers sector covers complaints against any couriers, parcel collection and delivery services etc. Below is a list of popular sources of complaints which Consumer Arbitration handles within the delivery couriers sector:
- Parcel collection
- Post office
- Delivery services
- Freight deliveries
What we need from you
It’s vitally important that you complete the complaint form as thoroughly as possible. We need to know precisely what you complaint is and how it has arisen.
We base our decisions on the information and evidence provided to us. Where we have to decide on a matter of fact we do so on the balance of probabilities (that is which version of events is more likely to be accurate).
We, therefore, advise that both consumers and retailers provide as much supporting evidence as possible, such as: