How to complain about a furniture store?

This page will help you understand how to complain about a furniture store.

You may have a problem or a dispute with a furniture store, maybe the goods/products you purchased or services which you have found to be unsatisfactory. Your dispute might be the result of receiving faulty furniture which was not fit for purpose or the furniture was not as described. If this is the case, and you have already complained to the furniture shop, you can use our consumer complaint form to get your complaint process started.

If you’ve had a dispute with a furniture shop and are looking to escalate the complaint for a swift resolution, then Consumer Arbitration is here to help you get your dispute resolved.

Before making a consumer complaint

You must raise your complaint with the retailer first. 

Before you file your complaint with Consumer Arbitration, you must allow the retailer to resolve the complaint for you first.

To do so, contact the retailer directly in writing writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the furniture shop eight (8) weeks to respond to your dispute. Consumer Arbitration can only deal with unresolved complaints.

Which consumer complaints does the furniture shop sector cover?

The furniture shop sector covers consumer complaints against any furniture stores, high street furniture shops, and online stores. Below is a list of popular sources of complaints which Consumer Arbitration handles within this sector:

• Furniture stores
• Furnishing stores
• Furniture repair shops
• Online furniture stores

Ways to Complain

There are three (3) ways to bring your furniture complaint to Consumer Arbitration: