Hotel complaints: How to complain about a Hotel

If you’re unsatisfied with your recent stay at a hotel, maybe the room was not as described, your booking was cancelled last minute Levels of cleanliness and housekeeping were not satisfactory, Consumer Arbitration can help with your dispute. This page will guide you on how to file your hotel complaint

Before making a consumer complaint

Before filing your Hotel complaint with Consumer Arbitration, you must have already complained to the Hotel in writing and either received a final written response or given the hotel eight (8) weeks to respond to your dispute. Consumer Arbitration can only deal with unresolved hotel complaints.

Which hotel complaints do you cover?

Common complaints which Consumer Arbitration can take on in the hotel sector are as follows;

Booking problems including cancellations, overcharging, etc.
Levels of cleanliness and housekeeping
Poor food quality
WiFi
Rude staff
Room temperature
Uncomfortable beds
Room amenities
Badly dated features and décor
Unusual rules and regulations

Ways to Complain

There are three (3) ways to bring your Hotel complaint to Consumer Arbitration:

Use of the Consumer Arbitration Alternative Dispute Resolution scheme consists of a nominal administration fee to consumers of £10 for disputes up to the value of £750 and £25 for disputes from £750.01. The case can be submitted without the need for any independent advice or third party representation.

BY POST

You can download our paper complaint form here and send the completed form to:

Consumer Arbitration
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

BY TELEPHONE

You can telephone us on 0203 540 8063.

START MY COMPLAINT