How to make a consumer complaint about a hotel?
You may have a problem or dispute with a product or service within the hotel and leisure industry i.e. a hotel room or the services in the hotel have been found to be unsatisfactory. If this is the case, and you have already complained to the hotel, you can use our complaint form to get your complaint process started.
Before making a consumer complaint
Please note that to be eligible to make a complaint against a hotel, you must have already complained to that hotel directly in writing and either received a final written response or given the hotel eight (8) weeks to respond to your dispute. Consumer Arbitration can only deal with unresolved hotel complaints.
Which consumer complaints does the hotel sector cover?
The hotel sector covers consumer complaints against any hotel within the UK. Common complaints which Consumer Arbitration can take on in the hotel sector are as follows;
- Booking problems including cancellations, overcharging, etc.
- Levels of cleanliness and housekeeping
- Poor food quality
- Rude staff
- Room temperature
- Uncomfortable beds
- Room amenities
- Badly dated features and décor
- Unusual rules and regulations