Online shopping will account for more than half of all retail sales in the UK within the next 10 years, new research has predicted. Ecommerce sales will gobble up 53% of the retail market by 2028, up from 19% currently, according to a report by Retail Economics and law firm Womble Bond Dickinson. The research,…
Traders are still flouting the Consumer Rights Act 2015 In October 2015 the new Consumer Rights Act 2015 came into force. This new act consolidated many previous consumer laws, such as the Sale of Goods Act, into one law and provided greater protections for the consumer. From a huge amount of feedback, I’ve received…
‘Can I get a refund?’ 5 consumer rights you need to know on Cyber Monday Black Friday part deux kicks off tomorrow when many more deals are expected to land – here’s how to shop safely Many of you will have bagged a Christmas bargain during Black Friday. Or perhaps you are holding fire…
Over 200 UK shopping centres on brink of administration More than 200 shopping centres across the UK are in danger of collapsing into administration as major anchor stores decline. According to the National Retail Research Knowledge Exchange Centre’s retail analyst Nelson Blackley, small towns are in danger of “catastrophic” ramifications as hundreds of shopping centres teeter…
sofa.com to replace ScS concessions in House of Fraser Sofa.com will replace ScS’s concessions in seven House of Fraser branches. The furniture retailer revealed it would be taking the place of ScS across its House of Fraser concessions including Bluewater and Glasgow, as well as selling on the House of Fraser website. We hope that…
ASOS introduces voice-shopping through Google Assistant on phone and Home devices Shoppers in the UK and US can now shop through Eniki, the ASOS’ online shopping guide, by saying “Hey Google, talk to ASOS” to either their Google Home smart speaker, or Google Assistant app on Android or IOS. Using their voice or text, Enki…
The facts about your rights as a customer when a business goes bust It’s not been a good year for the high street, with household names shutting their doors for good and others clipping back their network of branches at a rate a champion gardener would be proud of. And while it’s devastating news for…
Amazon named the ‘UK’s most reputable retailer’ Amazon has been named the UK’s most reputable retailer in a public survey, but could risk losing that status over work conditions and tax polices, researchers warned. The online retail giant was ranked top for products and service, innovation, leadership and performance according to the data, compiled by the Reputation Institute. Amazon’s score improved significantly…
Retail moved further online in August Retail sales continued their inexorable shift online in August, when almost a quarter of UK transactions took place over the internet, new analysis from the British Retail Consortium suggests. Some 23.2% of non-food sales took place via ecommerce last month, says the BRC-KPMG Retail Sales Monitor for August 2018, up from 21.4% a year earlier.…
Card payments account for 76% of retail purchases Three out of four retail transactions are now made by card according to new data from the British Retail Consortium (BRC). In its latest annual Payments Survey, the regulatory body revealed that more than three-quarters of transactions now are made digitally. Cash payments dropped by one…